Experience required for the Job: 2 - 4 years
Annual Salary of the Job: 0.0 - 7.0 Lacs
Job Location: Gurgaon
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Dear Candidate,
Dear Candidate,Reference id : 70014765
Markit is a leading global diversified provider of financial information services. We provide products that enhance transparency, reduce risk and improve operational efficiency. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Founded in 2003, we employ over 3,000 people in 10 countries. Markit shares are listed on Nasdaq under the symbol "MRKT."
Job Description:
Department overview:
IMActionsTM is one of the world's most trusted post-trade software. As an international team of industry experts we architect and deliver intelligent post-trade software applications to the capital markets globally. We have a proven history transforming business models for the world's premier financial institutions, enabling them to enter new markets, reduce risk, increase profitability and improve service standards.
We do this by seamlessly managing the huge volume and complex processing of all core post-trade services. These include asset servicing, securities and cash processing, portfolio administration and post trade analytics. IMActionsTM supports the post-trade operations of over 60 financial institutions worldwide.
Our team of experts supports our global customer base from offices in Dublin, New Delhi (Gurgaon), Singapore.
Position summary
The Support Analyst position provides support and integration services to our clients for resolution of software and data issues. The Support team work directly with clients, product engineering, business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner. Issues to be resolved are typically quite complex and require detailed investigation.
The position offers a great opportunity for growth within the company. There is also the potential opportunity for analysts to work on site with clients in locations worldwide.
Resposibilities:
* Troubleshoot day-to-day customer issues and provide direct support to clients by phone, email, and CRM tools.
* Liaise with and manage support for client including SLA tracking and reporting.
* Responsible for incident logging, understanding the problem, prioritisation, tracking numerous issues of varying severity, independent assessment of impact and risks, ownership of the issue, and effectively managing the resolution.
* Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution.
* Keep up to date with new features and functionality enhancements in the applications being supported
* Assist in requirements gathering and the delivery of Change Requests.
* Assist in the preparation of specification documents, business requirements and impact assessments.
* Assist in the implementation of projects, providing system knowledge and process understanding.
* Responsible for maintaining relevant documentation.
Education and experience
* Relevant experience of 3yrs required
* Worked in a customer facing role.
* Systems/Application support experience OR Associates/Bachelor's degree
* Trouble Shooting issues
* Technical and analytical skills
* Experience of delivering support to systems
* Experience supporting users in a complex application environment an advantage.
* Experience working with and supporting business critical systems an advantage.
* Financial services domain knowledge a definite plus.
* Working knowledge of change management.
* Working knowledge of SQL.
* Experience of ITIL
Personal impact
* Passionate about our business.
* Significant customer service focus.
* Excellent problem solving Skills
* Excellent verbal and written communications skills
* Proven ability to collaborate in a team environment.
* Attention to detail.
* Strong inter-personal skills with practical, can-do approach.
* Self-motivated, proactive work ethic
Communication
* Excellent interpersonal and communications skills
Teamwork
* A proven ability to work effectively as part of a team
In case you are interested in the above mentioned position, kindly send a copy of your updated resume along with the below mentioned details:
a) Full Name(as on passport):
b) Contact number:
c) Email ID:
d) Current Company:
e) Current CTC
f) Expected CTC:
g) Notice period:
h) Reason for change:
i) Current Location:
j) Preferred location:
k) Any bond or contract with current organization:
l) Willingness for shifts:
Contact @ ratika.singh@markit.com
